Your privacy matters. This policy explains what data we collect, why, and what we do with it.
1. Who We Are
Collab Cowboy LLC is a Georgia limited liability company that develops and sells the Collab Cowboy Toolkit, a software product for managing Cisco Unified Communications Manager (CUCM) systems.
- Website: collabcowboy.net
- Contact: support@collabcowboy.net
- Location: Concord, Georgia, USA
2. What We Collect
Information You Provide
- Name and email address — when you accept our EULA, make a purchase, or contact support
- Company name — associated with your license record
- Payment information — processed by Stripe, Inc. We do not store your credit card details.
Information Collected Automatically
When the Collab Cowboy Toolkit connects to our licensing server, it transmits:
- Hardware ID (HWID) — a unique identifier for your server, derived from system identifiers (machine ID + hostname). This is not personally identifiable.
- IP address — recorded during license validation
- Phone count — the number of phones configured on your CUCM cluster(s)
- Cluster count — the number of CUCM and Unity Connection clusters configured
- Tool usage — which tools are accessed (tool names only)
- Software version — the version of the toolkit installed
What We Do NOT Collect
We do NOT access, collect, transmit, or store any data from your Cisco CUCM or Unity Connection systems. All interactions between the toolkit and your Cisco systems occur locally on your server. We never see phone numbers, user names, configurations, call data, voicemails, or any other data stored in your Cisco systems.
3. How We Use Your Data
- License enforcement — verifying your license is valid and within tier limits
- Product improvement — understanding which tools are used and how
- Customer support — responding to your questions and troubleshooting issues
- Billing and renewals — processing payments and sending renewal reminders
- Security — detecting unauthorized use or license circumvention
4. Who We Share Data With
We do not sell your data. We share data only with:
- Stripe, Inc. — payment processing (Stripe Privacy Policy)
- Law enforcement — only if required by law, subpoena, or court order
- No one else.
5. Data Retention
- License records — retained for the duration of your license plus 2 years after expiration
- Payment records — retained as required by tax and accounting law
- Usage data — retained for up to 2 years for product improvement, then aggregated or deleted
- Support communications — retained for up to 2 years after last contact
6. Data Security
We protect your data using:
- Per-installation encryption keys
- PBKDF2 password hashing
- CSRF protection
- Rate limiting
- Audit logging
- HTTPS for all data transmission
No system is 100% secure. We take reasonable measures to protect your data but cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access — request a copy of the data we hold about you
- Correction — request correction of inaccurate data
- Deletion — request deletion of your data (subject to legal retention requirements)
- Portability — request your data in a portable format
To exercise any of these rights, contact support@collabcowboy.net. We will respond within 30 days.
8. Cookies
Our website (collabcowboy.net) uses:
- Essential cookies — for site functionality and login sessions
- Analytics cookies — to understand how visitors use our site
- We do not use advertising or tracking cookies.
9. Children’s Privacy
Our software is a professional enterprise tool. We do not knowingly collect data from anyone under 16 years of age.
10. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the software after changes constitutes acceptance.
11. Contact
Questions about this privacy policy? support@collabcowboy.net
Collab Cowboy LLC | Concord, Georgia, USA | collabcowboy.net