1. License, Not Ownership
You are purchasing an annual software license, not the software itself. The license grants you limited, non-exclusive, non-transferable rights to use the Collab Cowboy Toolkit on one (1) server, bound to a unique Hardware ID (HWID), for the license term. All intellectual property rights remain with Collab Cowboy LLC.
2. License Tiers & Restrictions
- Starter — 2 CUCM clusters, up to 2,500 phones, 2 concurrent sessions
- Team — 3 CUCM clusters, up to 15,000 phones, 10 concurrent sessions
- Enterprise — 5+ CUCM clusters, up to 50,000 phones, 20+ concurrent sessions
Your license tier determines your usage limits. Exceeding these limits may result in reduced functionality or license suspension. Upgrading to a higher tier is available at any time.
3. Activation & Hardware Binding
Your license is activated using a one-time activation code sent to your email after purchase. Activation binds your license to a specific server Hardware ID. Each license may only be active on one server at a time. To transfer a license to a different server, contact support.
4. Annual Term & Renewal
- Licenses are valid for one (1) year from the date of activation.
- Renewal payments extend your license by an additional year.
- If renewed while active, the new year is added to your current expiry date (stacked).
- If renewed after expiry, the new year starts from the date of renewal payment.
- You will receive email reminders at 30, 14, and 7 days before expiry.
- After expiry, tools are disabled until renewal. Your data and configurations remain intact on your server.
5. All Sales Are Final — No Refunds
All purchases are final and non-refundable. By completing this purchase, you acknowledge that:
- You have had the opportunity to evaluate the software through the free demo version (read-only, no time limit) before purchasing.
- You accept the software in its current state and functionality.
- The software is a professional tool capable of completing large-scale CUCM projects in hours — the value is delivered immediately upon activation, not over time.
No refunds, credits, or exchanges will be issued for any reason, including but not limited to: dissatisfaction with the software, failure to use the software, changes in your business needs, incompatibility with your environment, or completion of your project before the license term expires.
This no-refund policy is conspicuously disclosed here, at the point of sale, prior to purchase, as required by applicable law.
6. Payment Processing
Payments are processed securely by Stripe, Inc. Collab Cowboy LLC does not store your credit card information. By purchasing, you also agree to Stripe’s Terms of Service. All prices are in USD unless otherwise stated.
7. Data Collection
To operate and enforce licensing, the software collects and transmits the following to our servers:
- Hardware ID (HWID) — a unique identifier for your server (derived from system identifiers, not personally identifiable)
- IP address — recorded during license validation and check-ins
- Phone count — the number of configured phones on your CUCM cluster(s)
- Cluster count — the number of CUCM and Unity Connection clusters configured
- Tool usage — which tools are accessed (tool names only, not your CUCM data)
- Software version — the version of the toolkit installed
- Name and email — provided during EULA acceptance or purchase
We do NOT access, collect, transmit, or store any data from your Cisco CUCM or Unity Connection systems. All interactions between the toolkit and your Cisco systems occur locally on your server. We only see aggregate metadata (phone counts, tool names) — never phone numbers, user names, configurations, or call data.
This data is used solely for: license enforcement, product improvement, usage analytics, and customer support. We do not sell or share your data with third parties.
8. No Warranty
THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT THE SOFTWARE WILL BE ERROR-FREE, UNINTERRUPTED, OR COMPATIBLE WITH ALL ENVIRONMENTS. THE SOFTWARE INTERACTS WITH THIRD-PARTY CISCO SYSTEMS — WE HAVE NO CONTROL OVER THOSE SYSTEMS.
YOU ARE RESPONSIBLE FOR BACKING UP YOUR CUCM AND UNITY CONNECTION CONFIGURATIONS BEFORE USING ANY TOOL. Collab Cowboy LLC is not liable for any changes made to your systems through the software.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COLLAB COWBOY LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, SYSTEM DOWNTIME, OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR YOUR LICENSE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
10. License Enforcement & Revocation
We reserve the right to revoke or suspend any license for: violation of these terms, circumvention of licensing mechanisms, unauthorized redistribution, or fraudulent activity. Revocation is immediate and no refund is issued.
11. Governing Law
This agreement is governed by the laws of the State of Georgia, USA, without regard to conflict of law provisions. Any disputes shall be resolved in the state or federal courts of Georgia. You waive the right to a jury trial and the right to participate in a class action.
12. End User License Agreement
Use of the software is also governed by our full End User License Agreement (EULA), which is presented upon first use of the software and must be accepted before the software can be used. The EULA contains additional terms regarding restrictions, intellectual property, indemnification, and data practices. In the event of a conflict between these purchase terms and the EULA, the EULA shall govern.
13. Contact
Questions about your purchase or license? support@collabcowboy.net
Collab Cowboy LLC | Georgia, USA | collabcowboy.net