COLLAB COWBOY TOOLKIT — END USER LICENSE AGREEMENT
Version 1.3 | Last updated: May 2026 | Effective upon acceptance
This End User License Agreement (“Agreement”) is a legal contract between you (the “User” or “Licensee,” whether an individual or an entity) and Collab Cowboy LLC (“Company,” “we,” “us,” or “our”). By clicking “I Accept,” installing, or using the Collab Cowboy Toolkit software (“Software”), you agree to be bound by this Agreement. If you do not agree, do not use the Software.
1. License Grant. Subject to the terms of this Agreement and payment of applicable fees, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Software for the duration of your active subscription or license term as set forth in your Order Form or license record. The license is bound to one or more hardware identifiers (each, a “HWID”) corresponding to the server installation(s) authorized by your license tier. This license does not convey any ownership interest in the Software. The restrictions in Section 2(c) and the non-sublicensable nature of this license are subject to the MSP carve-out in Section 17 where applicable.
2. Restrictions. You shall not: (a) copy, modify, adapt, translate, or create derivative works of the Software; (b) reverse-engineer, decompile, disassemble, or attempt to derive the source code; (c) rent, lease, lend, sell, sublicense, distribute, or otherwise transfer the Software or your license key to any third party, except as expressly permitted for MSP Licensees in Section 17; (d) remove, alter, or obscure any proprietary notices, labels, or marks; (e) use the Software to provide services to third parties without a separate written agreement or a valid MSP license under Section 17; or (f) circumvent or attempt to circumvent any license enforcement, authentication, or security mechanisms.
3. Intellectual Property. The Software, including all code, documentation, design, and trademarks, is and shall remain the exclusive property of Collab Cowboy LLC. All rights not expressly granted herein are reserved. The Software incorporates third-party open source components licensed under their respective terms; a list of such components and their licenses is provided in the documentation accompanying the installed Software (file THIRD-PARTY-LICENSES.txt).
4. IMPORTANT: Back Up Your Systems and Verify Output. The Software interacts directly with Cisco Unified Communications Manager (CUCM), Unity Connection, Expressway, and related systems. These interactions may modify phone configurations, line settings, user profiles, voicemail settings, hunt groups, and other system parameters. Before using any tool — especially Phone Blitz, Cluster Buster, Line Shuffler, Outfitter, and Hijack — you must create a full backup of your Cisco systems using Cisco’s Disaster Recovery System (DRS) or equivalent backup procedures. You are solely responsible for verifying any changes the Software makes to your environment. Bulk operations may affect production systems — you assume full risk for all executed commands. You are solely responsible for all changes made to your systems through this Software and for maintaining adequate, restorable backups.
5. Subscription, Payment, and Cancellation. (a) License terms and billing intervals are specified in your Order Form or license record and renew automatically per that schedule unless cancelled. (b) All fees are non-refundable except as required by applicable law. (c) If payment fails, your license may be suspended until payment is received. (d) The Company may change pricing upon renewal with 30 days’ notice. (e) To cancel renewal, you must notify support@collabcowboy.net at least 14 days before the renewal date; your license remains active through the end of the paid term.
6. Support and Service Levels. (a) The Company will use commercially reasonable efforts to respond to support inquiries submitted to support@collabcowboy.net during U.S. business days (Monday–Friday, excluding U.S. federal holidays), Eastern Time. (b) Tier-specific response-time targets are published on the Pricing page at collabcowboy.net; these are non-binding service goals, not contractual service-level agreements, unless specifically incorporated into a written Order Form. (c) Enterprise customers may negotiate binding service levels in their Order Form, which supersede this Section. (d) The Company provides no warranty regarding uptime of the license-validation, update-delivery, or marketing-site infrastructure. The Software is designed to operate autonomously on the Licensee’s systems and includes a grace-window mechanism (currently 24 hours per validation cycle) to tolerate transient unavailability of the Company’s external services. (e) Trial users receive best-effort support only; the Company is under no obligation to respond to Trial support inquiries within any specific time frame.
7. No Warranty. THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, OR BE ERROR-FREE.
8. Limitation of Liability. THE COMPANY’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
9. Trial Use. Notwithstanding any other provision of this Agreement, during any Trial period (designated as such in your license record): (a) the Software is provided strictly AS-IS, with no warranty of any kind, express or implied; (b) the Company’s total aggregate liability arising from your Trial use is capped at zero dollars ($0); (c) the Company has no obligation to defend, indemnify, or hold harmless any Trial user; (d) the Company may suspend or terminate Trial access at any time without notice; and (e) Trial users receive best-effort support only as set forth in Section 6(e).
10. Indemnification. You agree to indemnify, defend, and hold harmless Collab Cowboy LLC from and against any claims, liabilities, damages, losses, costs, and expenses arising out of: (a) your use of the Software; (b) any changes made to your Cisco systems; (c) your violation of this Agreement; or (d) your violation of any applicable law.
11. Data Collection, Privacy, and Self-Hosted Operation. (a) We collect: your name and email address (provided during EULA acceptance or purchase), a one-way SHA-256 hash of your server’s hardware identifier (machine ID + hostname), your IP address, the Software version, which tools you use (tool names only, not your data), and the aggregate phone and cluster counts from your CUCM clusters (counts only — never the records themselves). (b) The Software operates entirely within your network. We do not collect, access, transmit, or store any individual phone records, call data, user credentials, configuration details, or other content from your CUCM, Unity Connection, or Expressway systems. All interactions between the Software and your Cisco systems occur locally on your server, and customer-system data never leaves your environment. (c) For MSP Licensees, additional measurement data is collected as described in Section 17 and in our Privacy Policy. (d) We use this data solely for license management, product improvement, usage analytics, and security. (e) We do not sell or share your personal data with third parties, and we do not use your data or telemetry to train machine-learning or artificial-intelligence models. (f) Data is stored on servers in the United States and protected using industry-standard security measures. See our Privacy Policy at collabcowboy.net for retention details and your data subject rights, including rights available under GDPR (EU) and CCPA (California) where applicable.
12. Audit Rights. The Company may, upon reasonable advance notice and not more than once per calendar year, audit your compliance with the license tier limits (cluster count, session count, phone count, and pool size for MSP licenses) by reviewing usage data the Software transmits to the Company or, with the Licensee’s cooperation, by reviewing relevant local records. For MSP Licensees, the measurement and true-up mechanism described in Section 17 satisfies the Company’s audit interests for phone-pool compliance.
13. Term and Termination. (a) This Agreement is effective upon acceptance and continues for the duration of your license term. (b) Either party may terminate at any time. (c) The Company may suspend or terminate your license immediately for breach. (d) Upon termination, you must cease all use and destroy all copies. (e) Sections that by their nature should survive termination — including Sections 3, 7, 8, 10, 11, 12, 16, 17, 18, 19, and 20 — shall survive.
14. Revocation. The Company reserves the right to revoke or suspend any license at any time for violation of this Agreement, suspected fraud, unauthorized use, or any activity that threatens the security or integrity of the Software.
15. Governing Law and Dispute Resolution. This Agreement shall be governed by the laws of the State of Georgia, without regard to its conflict of law provisions. Subject to the arbitration clause in Section 16, any dispute shall be resolved exclusively in the state courts of Pike County, Georgia, and you consent to personal jurisdiction and venue in those courts. Each party expressly waives any objection to venue or forum non conveniens. YOU AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION.
16. Binding Arbitration. Except for claims for injunctive relief to protect intellectual property or confidential information, any dispute, claim, or controversy arising out of or relating to this Agreement, the Software, or the relationship between the parties shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be seated in Pike County, Georgia, by a single arbitrator. The arbitrator’s award shall be final and may be entered as a judgment in any court of competent jurisdiction. The prevailing party shall be entitled to recover reasonable attorneys’ fees and costs. Each party expressly waives any right to participate in any class, collective, or representative arbitration or proceeding.
17. MSP Licensees. An MSP license authorizes the Licensee to deploy Software instances (“Spokes”) at end-customer sites under a single license carrying an aggregate phone-count pool, the size of which is set forth in the Licensee’s Order Form. The Licensee orchestrates Spokes from a central Software instance (“Hub”). (a) Aggregation. The sum of phone counts across all deployed Spokes must not exceed the licensed pool size. Spoke instances report their aggregate phone counts to the Hub at regular intervals. (b) End customers. End customers of the MSP Licensee receive no independent license rights through the Licensee’s deployment of a Spoke and may not use the Software outside the Licensee’s management without obtaining a separate license from the Company. End customers are not direct customers of the Company and have no entitlement to the Company’s support; support requests from end customers must route through the MSP Licensee. (c) Reclamation. Upon Spoke removal, the phone-count allocation returns to the Licensee’s pool. (d) Sublicensing. Sublicensing, transfer, or assignment of MSP rights to any third party is prohibited. (e) Measurement and True-Up. The Company will measure the Licensee’s pool usage based on Spoke check-ins to the Hub. If the Licensee’s aggregate phone count exceeds the licensed pool size for more than fifty-one percent (51%) of check-ins during the license period, the Licensee owes a true-up payment equal to the additional capacity required to cover the average overage during over-pool intervals, prorated for the remaining license term, at then-current MSP unit pricing. Missing or unavailable check-ins shall be treated as the Spoke’s last known phone count for purposes of this calculation. The Company will notify the Licensee when pool usage trends toward overage at 90%, 100%, and 110% thresholds. The Licensee may request a copy of their own check-in history at any time. (f) Connectivity. Spokes are expected to maintain connectivity to the Hub. Spokes offline for thirty (30) or more consecutive days are subject to administrative review at the Company’s discretion; the Licensee remains responsible for the spoke’s last-known phone count until the Spoke is reactivated or removed.
18. No Agency; Limitation of Personal Liability. This Agreement is between you and Collab Cowboy LLC as a Georgia limited liability company, and not with any individual member, manager, officer, employee, or agent of the Company. No member, manager, officer, employee, or agent of Collab Cowboy LLC shall be personally liable to you for any obligation, claim, damage, or liability under or arising from this Agreement or your use of the Software. Your sole recourse is against the assets of Collab Cowboy LLC. Nothing in this Agreement creates any partnership, joint venture, employment, or agency relationship between the parties.
19. Force Majeure. Neither party shall be liable for any delay or failure to perform under this Agreement (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, pandemics or public-health emergencies, internet or telecommunications failures, or failures of third-party services (including Cisco systems, hosting providers, and payment processors).
20. General Provisions. (a) This Agreement, together with any Order Form or purchase terms accepted at the time of purchase, constitutes the entire agreement between you and the Company regarding the Software and supersedes all prior or contemporaneous communications. (b) The Company may update this Agreement at any time; continued use constitutes acceptance. (c) If any provision is unenforceable, the rest continue in full force, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable. (d) The Company’s failure to enforce any right does not constitute a waiver. (e) You may not assign this Agreement without written consent; any attempted assignment without consent is void. (f) You represent that you have the legal authority and capacity to enter into this Agreement, whether on your own behalf or as an authorized representative of the entity using the Software. (g) You agree to comply with all applicable export control laws.
21. Contact. For questions, concerns, or support: support@collabcowboy.net