Cisco UC administration, on easy mode.

Full MACD provisioning in one workflow. Template a phone (or clone an existing one), wire up lines, hunt pilots, voicemail, and the user account. One click instead of the 15-tab Call Manager admin dance. Same flow runs offboards with orphan DN cleanup.

Spreadsheet-style bulk phone editor. Search by any field, edit columns in-place, apply changes to hundreds of phones at once. No more BAT files, no more CSV imports. Live dropdowns pull options straight from your cluster, so there is no hunting through Call Manager pages to copy-paste settings.

Drag-and-drop line reordering. Stop deleting and re-adding lines just to change which button they sit on. Drag. Drop. Save. Supports shared lines and multiple phones.

DID inventory and phone hardware tracking. Define your DID ranges and see what’s in use across clusters. Scan phones with the mobile QR scanner as they ship in or out. No more typing MAC addresses into spreadsheets.

Visual call routing tracer. Type a DN and watch the entire call flow light up: partitions, CSS, route patterns, translation patterns, hunt groups, Unity handlers. Every hop, visualized.

Remote phone control from your desk. See the live screen, press any button, navigate menus, test softkeys, all without touching the phone. Auto-configured, works in real time.

Certificate lifecycle and cluster monitoring across every Call Manager, IM&P, Unity, and Expressway cluster you’ve connected. Per-node service, replication, and platform health. Alarm triage with the classic RTMT false positives filtered out. Every cert tracked and color-coded by days-to-expiry, with a renewal procedure generated for your exact build.

Your hunt pilots already queue calls. Bloodhound adds the part you were about to buy a whole contact center for: a live supervisor dashboard with agent status, queue depth, and wait times, plus round-the-clock call history. If you run native call queueing on Call Manager, you already have everything it needs.

Cross-cluster phone migration. Select phones on the source cluster, pick the destination, hit migrate. Conflicts detected and resolved automatically. Move an entire cluster over lunch.

Expressway cluster operations: status, maintenance mode, backups, diagnostics, and staged upgrades. Atlas discovers your C and E pairs automatically, takes a pre-upgrade backup during preflight, then runs the whole sequence: maintenance, drain calls, upload, install, reboot, verify.