CUCM Call Reporting and Live Queue Visibility

If you run native call queueing on CUCM, you already queue calls, but there is no supervisor view. Nobody can see who is waiting or how deep the queue is.

What Bloodhound adds

• A live supervisor dashboard: agent status, queue depth, and wait times.
• Round-the-clock call history for after-the-fact reporting.
• Runs on the native queueing you already have.

Skip the contact center

Bloodhound is the part you were about to buy a whole contact center for. If you just need to see who is in queue and report on call history, you do not need a six-figure platform to get there.

Runs on your server. Your call data stays yours.